Joy in the Journey Village Coaching Membership Agreement

This Coaching Membership Agreement (“Agreement”) is entered into by and between All Is Well Coaching LLC (“Coach”) and the enrolling individual (“Client”).  By enrolling in the Joy in the Journey Village, the Client acknowledges that they have read, understood, and agreed to the terms of this Agreement.

PURPOSE & SCOPE OF COACHING

Joy in the Journey Village is a digital coaching community that provides group-based coaching, educational content, reflective practices, and opportunities for connection to support personal growth, mindset shifts, and sustainable behavior change.

Coaching is a collaborative, client-directed process focused on awareness, values alignment, and intentional action. Coaching may address areas such as health, habits, mindset, fulfillment, relationships, and personal development.

Coaching is not therapy, counseling, medical care, mental health treatment, diagnosis, or crisis intervention.

PROFESSIONAL STANDARDS & ETHICS

All Is Well Coaching LLC provides coaching services in alignment with recognized professional coaching standards and ethical guidelines, including those established by the International Coaching Federation (ICF) and the National Board for Health & Wellness Coaching (NBHWC).

Coaching services within Joy in the Journey Village may be delivered by the primary coach and/or by qualified guest coaches or facilitators engaged by All Is Well Coaching LLC. All coaches leading sessions are expected to operate within appropriate coaching scope, professional boundaries, and ethical standards consistent with this Agreement.

Nothing in this Agreement is intended to create a therapeutic, medical, or licensed professional relationship. Coaching services remain non-clinical, educational, and client-directed in nature.

MEMBERSHIP OPTIONS (THREE WAYS TO JOIN)

This Agreement governs participation in one or more of the following membership options, based on the option(s) selected at checkout:

A. Bookends Club Membership

Bookends Club is a membership within Joy in the Journey Village and includes:

• Access to weekly recorded coaching content (typically released on Mondays and Fridays)
• Access to community discussion spaces, including the Connection Café
• Access to one (1) monthly all-Village live group coaching session conducted via Zoom

Billing Structure:
The Bookends Club is billed as a single membership subscription based on the option selected at checkout.

B. Connecting the Dots Add-On Membership (for Bookends Members)

Connecting the Dots Add-On is available to Clients who are active Bookends Club members and includes:

• Everything included in Bookends Club, plus
• Access to up to three (3) live group coaching sessions per week via Zoom
• Access to additional gated community spaces related to the coaching program

Add-On Billing Structure (Common Scenario):
In some cases, a Client may keep their existing Bookends Club subscription in place and enroll in a separate Connecting the Dots Add-On subscription. In this scenario, the Client may have two active subscriptions at the same time, each with its own billing cycle and renewal date.

C. Connecting the Dots All-In Membership (Full Access from Enrollment)

Connecting the Dots All-In is a membership option for Clients who enroll directly into the full offering from the start. It includes:

• Bookends Club membership access, plus
• Access to up to three (3) live group coaching sessions per week via Zoom
• Access to additional gated community spaces related to the coaching program

Billing Structure:
Connecting the Dots All-In is billed as a single membership subscription based on the option selected at checkout.

Multiple Subscriptions & Independent Renewals. A Client may hold more than one active membership or subscription at the same time. Each membership or add-on is billed separately and governed by its own billing cycle and renewal date. Cancellation of one subscription does not automatically cancel other active subscriptions.

COACHING FORMAT & EXPECTATIONS

Coaching within Joy in the Journey Village is delivered through group coaching sessions, educational content, guided reflection, and community discussion.

Participation is voluntary. Individualized coaching is not guaranteed, particularly in group settings. Sessions may include teaching, prompts, reflection questions, and general coaching guidance rather than one-to-one coaching.

Scheduled Breaks & Holidays
Live group coaching sessions associated with the Connecting the Dots Coaching Membership do not take place on recognized holidays or during designated holiday breaks. Scheduled breaks include, but are not limited to, the full week of Thanksgiving, the full week of Christmas, and the week of the Fourth of July.

During these periods, members may continue to access previously released content, recordings, and community spaces. Live sessions resume following the scheduled break. No refunds, credits, or make-up sessions are provided for sessions that do not occur during these planned breaks.

Coach Availability
The Coach may periodically take planned or unplanned time away, including vacations or personal time. When possible, notice of time away will be shared through community announcements or other member communications.  Time away does not entitle members to refunds, credits, or make-up sessions.

Clients remain fully responsible for their decisions, actions, and results.

UNDERSTANDING THE COACHING RELATIONSHIP 

Coaching services are not a substitute for professional medical care, mental health treatment, psychotherapy, diagnosis, or emergency services.

If the Client is experiencing a medical or mental health concern, they agree to seek support from a qualified licensed professional. If the Client is in crisis or feels at risk of harm to themselves or others, they are instructed to contact 911, 988 (U.S. Suicide & Crisis Lifeline), or local emergency services immediately.

The Coach reserves the right to pause or terminate participation and recommend referral to appropriate licensed professionals if coaching is no longer appropriate.

COMMUNITY PARTICIPATION, CONFIDENTIALITY & CONDUCT

The Coach maintains confidentiality in accordance with professional coaching ethics, except as required by law or when there is an imminent risk of harm.

Because coaching occurs in a group and community environment, confidentiality cannot be guaranteed. Other members may hear, see, or read shared information. Each Client is responsible for what they choose to share and agrees not to disclose or misuse information shared by others.

Content shared by Clients within community discussion spaces, including the Connection Café, is visible to other members of the community. Information shared in these spaces is not private or confidential, and Clients are responsible for exercising discretion when posting or responding to content.

The Coach is not responsible for disclosures made by other members.

Joy in the Journey Village is a shared community space. Clients agree to engage respectfully and understand that:

• Other members are not licensed professionals
• Peer advice does not constitute medical, mental health, or professional advice
• The Coach is not responsible for peer-to-peer interactions or messages

The Coach reserves the right to moderate content, enforce community guidelines, and remove posts or members if conduct compromises safety or community integrity.

CONTENT, RECORDINGS & INTELLECTUAL PROPERTY 

Some live coaching sessions conducted via Zoom may be recorded, while others may not. When recordings are made, they may be shared within the Joy in the Journey Village for member access.

By participating, the Client consents to the potential recording of their voice, image, name, and/or chat contributions. Clients are responsible for managing their level of participation (e.g., camera use, speaking, chat).

All content provided within Joy in the Journey Village, including but not limited to coaching materials, videos, recordings, written content, prompts, exercises, and community posts created by the Coach, is the intellectual property of All Is Well Coaching LLC and is provided for the Client’s personal, non-commercial use only.

Certain materials, such as journals, worksheets, or guides, may be made available for download and personal use. Permission to download these materials does not grant permission to share, reproduce, distribute, or publish them outside of the Joy in the Journey Village.

Except for materials expressly made available for personal download, Clients may not copy, reproduce, distribute, share, publish, transmit, or otherwise use any content outside of the Joy in the Journey Village without prior written permission. This includes, but is not limited to, sharing recordings, screenshots, transcripts, or materials with non-members or reposting content on other platforms.

PRIVATE MESSAGING & COMMUNICATION BOUNDARIES

Clients may communicate with the Coach and other members through private messaging within the community platform.  Private messages:

• Are not monitored continuously
• Are not crisis support
• Do not replace scheduled coaching sessions

Response times are not guaranteed. The Coach may set boundaries around availability and communication.

FEES, BILLING & SUBSCRIPTIONS

Membership fees are disclosed at checkout and are based on the membership option(s) selected by the Client. By enrolling, the Client authorizes recurring billing according to the selected subscription(s).

Each membership, add-on, or All-In subscription is billed according to the selected option and renews independently. Fees may change for new enrollments; existing members’ pricing will not change during an active subscription unless otherwise disclosed.

CANCELLATION & REFUNDS

Clients may cancel their membership(s) at any time by logging into their account at terraayres.com and following the cancellation instructions available within their account or at checkout.

Cancellation stops future billing but does not result in refunds for prior charges. Access to community content and coaching ends when a subscription is canceled or expires.

CONTACT INFORMATION

For questions related to membership, billing, or this Agreement, the Client may contact All Is Well Coaching LLC by submitting an inquiry through the Joy in the Journey Village website or app, by using the contact options available on terraayres.com, or by logging into their account at terraayres.com.

TECHNOLOGY & THIRD-PARTY PLATFORMS

Joy in the Journey Village utilizes third-party platforms for community hosting, billing, and live sessions. The Coach is not responsible for outages, data breaches, or technical issues related to third-party platforms.  Clients agree to comply with the terms of service of all platforms used.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, All Is Well Coaching LLC is not liable for any indirect, incidental, or consequential damages arising from participation in coaching services, group interactions, community participation, recordings, private messaging, or third-party platforms.

TERM & MODIFICATIONS

This Agreement becomes effective upon enrollment and remains in effect for the duration of the Client’s active membership(s), including renewals and any add-ons.

The Coach may update this Agreement from time to time. Material changes will be communicated. Continued participation after notice constitutes acceptance of the updated terms.